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FAQs

How do I know that my order is confirmed?

Immediately after placing your order you should receive an email notification at the email you entered during the checkout process.  Also if you have provided a mobile phone number you will receive notification text messages confirming your order and tracking information.

Can I purchase multiple products in a single order?

Yes!  You can choose as many item(s) as you want, just click "Add to Cart" and go back to the product page you are interested in and click "Add to Cart" on that item as well before proceeding to "Enter Shipping Address" to finalize your order.

When will I get my order?

Please note that we require 1 to 3 working days on average to fulfill your order before dispatching it.  Rest-assured we are doing everything in our power to get your order to you as soon as possible!  Once your order is dispatched, depending on your country or region, estimated delivery time is between 7 to 10 business days.  Please consider any holidays that might impact delivery times.

What if I didn’t receive my order after 7-10 business days from the moment of getting the shipment notification?

No worries - slight delays in shipment may occur due to, for instance, upcoming or current holidays that are not working days of post and delivery services. Moreover, keep in mind that it might take a considerable time for the customs of your country to check your package. If your delivery is significantly late, or you’re experiencing problems with tracking your order, please contact us at gignio.store@gmail.com. We would be glad to help you at any time!

Do you accept orders placed outside of the United States?

We sure do! However, we are not responsible for customs charges. Customs may charge their own fees which are not associated with our shipping cost. They are their own entity and reserve the right to charge as they see fit.

What is an ePacket?

As we partner with merchants and product manufacturers from all over the world, we opt for the ePacket delivery system from EMS. This innovative shipping technology enables you to track your order at any time. And, what is even more critical, it is fast as lightning!

What methods of payment do you accept?

We securely accept all major credit cards and PayPal.

What If I am not satisfied with my purchase?

Our goal is to make our customers happy. We will do our best to solve every problem you might have with your purchase. Please read more about refund procedure on the Refund Policy page.

How I can contact you in case of any other question?

You can contact us via contact form or send us email at gignio.store@gmail.com.



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